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Customer Success Manager resume template

A SaaS-native layout that reads like a strong QBR: book size, retention, expansion, onboarding speed. For CSMs who manage revenue, not just relationships.

Free forever · no watermark · switch to any of the 283 templates without retyping

Built for

  • ✓CSMs with a book of business and retention numbers
  • ✓Support and onboarding specialists moving into CS roles
  • ✓Account managers reframing renewals experience for SaaS

What you get

  • ✓Live on-page editing — click any text and type, paginated like the final PDF
  • ✓Selectable-text PDF export with clickable email and portfolio links
  • ✓AI import: upload your old resume PDF and land in this template, editable
  • ✓Scored 96/100 — interview-ready against the 30 published rules, measured by exporting this exact template. Certified: we only badge templates at 90 or above, a stricter bar than the 85 our checker calls interview-ready, so the design leaves headroom for your own content.
Brianna Cole
Customer Success Manager
brianna.cole@example.com·(555) 739-2618·Denver, CO·linkedin.com/in/briannacole
Summary

Customer success manager with eight years in B2B SaaS support and account management. Owns a $3.2M ARR book of 45 mid-market accounts at 112% net revenue retention, and wrote the onboarding playbook now used by all eight CSMs on the team.

Experience
Customer Success Manager
Summitworks Software · 06/2022 – Present
  • Own 45 mid-market accounts worth $3.2M ARR; delivered 112% net revenue retention in FY25
  • Cut average onboarding time from 45 to 28 days by rebuilding the kickoff-to-launch playbook adopted by all eight CSMs
  • Run quarterly business reviews for every account; expansion opportunities sourced in QBRs closed $410K last year
  • Hold a 71 NPS across the book and a 4.8 out of 5 satisfaction score on 900 support surveys in FY25
  • Escalate product gaps into a monthly voice-of-customer review; 14 requests shipped in 2025 and cited in 6 renewals
Customer Success Associate
Clearpath CRM · 09/2019 – 05/2022
  • Managed 120 SMB accounts through renewal cycles, holding gross churn under 8% for three straight years
  • Launched a Gainsight health-score model that flagged at-risk accounts 60 days before their renewal date
  • Hosted monthly product webinars averaging 200 registrants, feeding an upsell pipeline tracked in Salesforce
  • Renewed $1.9M of ARR in FY21 at 103% net retention, the highest on the associate team
Technical Support Specialist
Rocky Mountain Payments · 01/2018 – 08/2019
  • Closed 30+ support tickets a day in Zendesk while holding a 96% customer satisfaction score
  • Wrote 40 help-center articles that cut how-to ticket volume 25% within six months
  • Trained 6 new support hires on Zendesk macros and escalation paths
Education
B.A. Communication — University of Colorado Boulder2013 – 2017
Skills
Onboarding and adoptionRenewals and expansionExecutive business reviewsChurn-risk playbooksCustomer advocacy
GainsightSalesforceZendeskHubSpotLookerJira
Certifications
Certified Customer Success Manager (CCSM) — SuccessCOACHING, 2023
Gainsight Administrator Level 1 — Gainsight, 2022
Service Hub Software Certification — HubSpot Academy, 2021

Frequently asked questions

Is CVLoom really free?

Yes — editing, all 283 templates, and PDF download are free, with no watermark and no card. There is no account at all: no signup, no login, nothing to cancel.

Will my PDF have selectable text for ATS systems?

Yes. Exports are generated by a real browser engine, so the PDF has true selectable text, embedded fonts, and clickable links — the things resume parsers need.

Can I switch templates without retyping anything?

Yes — your content and the design are stored separately, so switching templates re-flows the same content instantly and losslessly. Try every one of them.

What metrics matter most on a customer success manager resume?

Net revenue retention, gross churn, expansion closed, and onboarding time — plus book size for scale (45 accounts, $3.2M ARR). One strong retention number outweighs a paragraph of relationship language.

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