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Customer Support Executive resume template

Built for customer support executive applications: tickets, CSAT and handle time shown as numbers a team lead recognises. Like every CVLoom template it is a single parseable column underneath, scored honestly against our 30 published checks — and switching templates later never touches your words.

Free forever · no watermark · switch to any of the 283 templates without retyping

Built for

  • ✓Email/chat/voice support executives in BPOs and startups
  • ✓L1/L2 agents moving to senior or SME roles
  • ✓Anyone whose day is measured in tickets and CSAT

What you get

  • ✓Live on-page editing — click any text and type, paginated like the final PDF
  • ✓Selectable-text PDF export with clickable email and portfolio links
  • ✓AI import: upload your old resume PDF and land in this template, editable
  • ✓Scored 95/100 — interview-ready against the 30 published rules, measured by exporting this exact template. Certified: we only badge templates at 90 or above, a stricter bar than the 85 our checker calls interview-ready, so the design leaves headroom for your own content.
Jason Walsh
Customer Support Executive
jason.walsh@example.com|(555) 210-4471|Charlotte, NC
Summary

Customer support executive with five years across financial services and e-commerce, handling 70 to 90 contacts a day by phone, chat and email. Customer satisfaction at 94% against a team average of 88%, first-contact resolution at 81%, and the top quality-audit score on the floor for six of the last eight quarters.

Experience
Senior Support Executive — Finvia Services
02/2023 – Present
  • Handle 70 to 90 contacts a day for a consumer lending client across phone, chat and email at 94% CSAT
  • Resolve 81% of cases on first contact; average handle time 6 minutes 40 seconds against a 7-minute target
  • Own the escalation queue for payment disputes; 300 cases a quarter closed within the 5-day SLA at 97%
  • Scored top of the 40-agent floor on quality audits in six of eight quarters (average 96 out of 100)
  • Coach 4 new hires through their first month; all four reached target CSAT within six weeks
Support Executive — Kartly E-commerce
06/2021 – 01/2023
  • Answered 100 chats and 40 calls a shift on orders, returns and refunds for a marketplace with 2 million customers
  • Cut repeat contacts on delayed orders 25% by writing the proactive delay notification the team adopted
  • Maintained a 4.7 out of 5 chat rating over 18 months and a refund error rate under 0.5%
  • Wrote 30 help-centre articles that deflected an estimated 1,200 tickets a month
Customer Service Associate — Queen City Telecom Retail
03/2020 – 05/2021
  • Served 60 walk-in customers a day with billing, plan changes and device setup
  • Ranked in the top 10% of the region for add-on sales while keeping complaints under 1%
Skills
Phone, chat and email handling|First-contact resolution|Escalation and dispute handling|De-escalation
Zendesk|Salesforce Service Cloud|Genesys Cloud|Excel reporting
Quality audits and scorecards|Knowledge-base writing|New-hire coaching|SLA tracking
Education
B.A. Communication Studies — University of North Carolina at Charlotte2019
Certifications
HDI Customer Service Representative — 2022
Zendesk Support Administrator — 2023

Frequently asked questions

Is CVLoom really free?

Yes — editing, all 283 templates, and PDF download are free, with no watermark and no card. There is no account at all: no signup, no login, nothing to cancel.

Will my PDF have selectable text for ATS systems?

Yes. Exports are generated by a real browser engine, so the PDF has true selectable text, embedded fonts, and clickable links — the things resume parsers need.

Can I switch templates without retyping anything?

Yes — your content and the design are stored separately, so switching templates re-flows the same content instantly and losslessly. Try every one of them.

What numbers matter most on a support resume?

Tickets a day, CSAT, first-contact resolution and handle time — one per bullet. A support resume without volumes reads like a job description, not a track record.

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