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Help Desk Technician resume template

An education-forward layout for the first few years of IT support, where ticket numbers and satisfaction scores do the talking. Certifications like A+ sit right where screeners look.

Free forever · no watermark · switch to any of the 283 templates without retyping

Built for

  • ✓Help desk and service desk technicians with 1-4 years of support work
  • ✓Recent IT graduates with CompTIA certifications to highlight
  • ✓Support staff building toward sysadmin or security roles

What you get

  • ✓Live on-page editing — click any text and type, paginated like the final PDF
  • ✓Selectable-text PDF export with clickable email and portfolio links
  • ✓AI import: upload your old resume PDF and land in this template, editable
  • ✓Scored 96/100 — interview-ready against the 30 published rules, measured by exporting this exact template. Certified: we only badge templates at 90 or above, a stricter bar than the 85 our checker calls interview-ready, so the design leaves headroom for your own content.
Tyler Redding
Help Desk Technician
tyler.redding@example.com·(555) 902-5573·Boise, ID·linkedin.com/in/tylerredding
Summary

Help desk technician with four years supporting 700 users across credit-union and retail employers, closing 30 tickets a day at a 4.8/5 satisfaction score. Owns escalations end to end across Windows, Microsoft 365, and Intune-managed mobile devices, and wrote the knowledge base the rest of the team leans on.

Experience
Help Desk Technician
Sawtooth Ridge Credit Union · 2024 – Present
  • Resolve 30 tickets a day for 700 credit-union users; first-contact resolution at 78% and satisfaction steady at 4.8/5
  • Cut password-reset ticket volume 35% by driving self-service reset enrollment to 100% of staff in one quarter
  • Wrote 25 knowledge-base articles now used daily by a 5-person support team and cited in every new-hire onboarding
IT Support Technician
Gem State Outfitters · 2022 – 2024
  • Provisioned 150 laptops and phones a year through Intune Autopilot, keeping new-hire setup time under 2 hours
  • Supported point-of-sale terminals across 12 retail stores; preventive maintenance cut after-hours callouts 40% in a year
Education
B.S. Information Technology Management — Boise State University2022
Skills
Windows 11Microsoft 365IntuneJamfiOS and Android devices
ServiceNowFreshserviceActive DirectoryAzure ADTeamViewer
Ticket triageAsset managementEnd-user trainingKnowledge-base writing
Certifications
CompTIA A+
ITIL 4 Foundation

Frequently asked questions

Is CVLoom really free?

Yes — editing, all 283 templates, and PDF download are free, with no watermark and no card. There is no account at all: no signup, no login, nothing to cancel.

Will my PDF have selectable text for ATS systems?

Yes. Exports are generated by a real browser engine, so the PDF has true selectable text, embedded fonts, and clickable links — the things resume parsers need.

Can I switch templates without retyping anything?

Yes — your content and the design are stored separately, so switching templates re-flows the same content instantly and losslessly. Try every one of them.

What should a help desk resume show with only a few years of experience?

Ticket volume, first-contact resolution, and satisfaction scores — plus certs like A+. Those numbers matter more than years.

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