Hotel Operations Manager resume template

A polished page for hotel leadership: rooms, staff count, GOP and review scores in the opening lines. Works for independent properties and branded groups on both sides of the Atlantic.

Free forever · no watermark · switch to any of the 283 templates without retyping

Built for

✓Operations and duty managers moving up to full property leadership
✓Front office and housekeeping heads consolidating cross-department wins
✓Hospitality managers applying through group ATS portals

What you get

✓Live on-page editing — click any text and type, paginated like the final PDF
✓Selectable-text PDF export with clickable email and portfolio links
✓AI import: upload your old resume PDF and land in this template, editable
✓Scored 94/100 — interview-ready against the 30 published rules, measured by exporting this exact template. Certified: we only badge templates at 90 or above, a stricter bar than the 85 our checker calls interview-ready, so the design leaves headroom for your own content.

Rebecca Ashby

Hotel Operations Manager

rebecca.ashby@example.com
+44 7911 402 733
York, UK
linkedin.com/in/rebeccaashby

Summary

Hotel operations manager for a 140-room city-centre property with 55 staff across front office, housekeeping and F&B. Lifted GOP 6% on a £3.8M revenue budget, holds review scores at 8.9 across 3,000 reviews, and answers every guest review inside 24 hours personally.

Experience

Hotel Operations Manager

2023 – Present

The Minster Gate Hotel

Run daily operations for a 140-room hotel with 55 staff across three departments and a £3.8M revenue budget
Lifted GOP 6% year on year by rebuilding housekeeping rotas against forecast occupancy and midweek demand
Hold guest review scores at 8.9 across 3,000 reviews with a 24-hour response standard on every platform

Duty Manager

2020 – 2023

Silver Birch Spa Hotel (Harrogate)

Managed nights and weekends solo for a 90-room spa hotel, leading 20 on-shift staff across departments
Cut guest complaints 35% in a year by introducing a same-shift resolution log at reception
Organised weddings and Christmas functions of up to 180 covers from first enquiry through billing and follow-up

Front Office Supervisor

2017 – 2020

Bootham House Hotel

Supervised a 6-strong reception team through 200 daily arrivals and departures across full-house summer weeks
Raised upsell revenue £2k a month with arrival room-upgrade offers scripted for the desk team

Education

BA (Hons) International Hospitality Management

Leeds Beckett University · 2017

Skills

Rota planning and labour control
Housekeeping and maintenance scheduling
Opera PMS
Health and safety compliance

GOP and budget ownership
Occupancy forecasting
Supplier contracts
OTA and rate management

Complaint resolution
Review management
Events and functions

Recruitment and inductions
Duty-manager rota
Cross-department training

Certifications

Personal Licence Holder (APLH)

Level 3 Food Safety and Hygiene

Frequently asked questions

Is CVLoom really free?

Yes — editing, all 283 templates, and PDF download are free, with no watermark and no card. There is no account at all: no signup, no login, nothing to cancel.

Will my PDF have selectable text for ATS systems?

Yes. Exports are generated by a real browser engine, so the PDF has true selectable text, embedded fonts, and clickable links — the things resume parsers need.

Can I switch templates without retyping anything?

Yes — your content and the design are stored separately, so switching templates re-flows the same content instantly and losslessly. Try every one of them.

Should a hotel manager CV be one or two pages?

Two pages is accepted in hospitality once you run departments, but only if every line carries a number — rooms, staff, GOP, review scores. Under ten years, one tight page still wins.

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