Guest Services Manager resume template

The panel-sidebar profile carried over to the front desk: skills, certifications and languages in the deep rail, review scores and occupancy in the main column. The round photo up top is optional — an initials monogram prints if you leave it out — so the same page suits UK applications and EU hotel groups alike.

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Built for

✓Guest services managers with review scores and occupancy to evidence
✓Front-of-house and duty managers leading double-digit teams
✓Hospitality managers who keep a CV as organised as their lobby

What you get

✓Live on-page editing — click any text and type, paginated like the final PDF
✓Selectable-text PDF export with clickable email and portfolio links
✓AI import: upload your old resume PDF and land in this template, editable
✓Scored 98/100 — interview-ready against the 30 published rules, measured by exporting this exact template. Certified: we only badge templates at 90 or above, a stricter bar than the 85 our checker calls interview-ready, so the design leaves headroom for your own content.

Oliver Whitmore

Guest Services Manager

oliver.whitmore@example.com
+44 7911 285 630
Edinburgh, UK
linkedin.com/in/oliverwhitmore

Skills

Guest services

Complaint resolution · VIP and loyalty care · Review management · Concierge services · Group arrivals

Operations

Duty management · Rota planning · Opera PMS · Night audit oversight · Health and safety compliance

Commercial

Upsell programmes · Occupancy forecasting · OTA and rate management · Festival demand planning

Team

Recruitment and inductions · Service-standards training · Duty-manager rota · Cross-department cover

Certifications

Scottish Personal Licence Holder (SCPLH)

Level 3 Food Safety and Hygiene

Emergency First Aid at Work

Summary

Guest services manager at a 210-room Edinburgh city-centre hotel, leading a 14-strong front-of-house team through 82% average occupancy and August festival full houses. Raised guest review scores from 8.4 to 9.1 across 4,000 reviews with a same-day resolution standard, lifted upsell revenue £4,500 a month through coached arrival offers, and covers duty management three shifts a week with sole overnight responsibility for 400 guests, contractors, and a building spanning two listed townhouses.

Experience

Guest Services Manager — The Balfour Crown Hotel

2023 – Present

Lead a 14-strong front-of-house team across reception, concierge, and nights for a 210-room hotel trading at 82% average occupancy
Raised review scores from 8.4 to 9.1 across 4,000 Booking.com and Google reviews with a same-day complaint resolution standard
Run the property as duty manager three shifts a week, owning safety, service, and incident response for 400 in-house guests
Rebuilt the arrivals rota around flight and rail peaks, cutting average check-in queues from twelve minutes to four at peak
Grew upsell revenue £4,500 a month through scripted room-upgrade and late check-out offers coached at every desk handover

Duty Manager — Firthview Hotel & Spa

2020 – 2023

Managed evening and weekend operations for a 150-room spa hotel, leading 25 on-shift staff across housekeeping, leisure, and F&B
Cut guest complaints 30% in a year by introducing a handover log tracked to closure at every shift change
Organised weddings and Hogmanay functions of up to 160 covers from first enquiry through billing and follow-up calls
Passed every environmental health and fire-safety inspection across three years of duty shifts with zero corrective actions raised
Held agency staffing spend 12% under budget across two festival seasons by cross-training a six-person bank team

Front Office Supervisor — The Lauriston Arms

2017 – 2020

Supervised a 5-strong reception team through 180 daily arrivals and departures during August festival full-house weeks
Processed tour-group check-ins of up to 60 guests inside 20 minutes with pre-allocated keys and welcome packs
Balanced the front-desk float and daily banking to the penny across 300 consecutive shifts on Opera PMS
Trained eight new receptionists on Opera PMS, payments, and service standards, all signed off inside four weeks

Education

BA (Hons) Hospitality Management — Edinburgh Napier University2017

Frequently asked questions

Is CVLoom really free?

Yes — editing, all 283 templates, and PDF download are free, with no watermark and no card. There is no account at all: no signup, no login, nothing to cancel.

Will my PDF have selectable text for ATS systems?

Yes. Exports are generated by a real browser engine, so the PDF has true selectable text, embedded fonts, and clickable links — the things resume parsers need.

Can I switch templates without retyping anything?

Yes — your content and the design are stored separately, so switching templates re-flows the same content instantly and losslessly. Try every one of them.

What should a guest services manager CV lead with?

The numbers head office audits: review score moved and the volume behind it, occupancy handled, monthly upsell revenue and the size of the team you run. Name your PMS — Opera, Mews — because hotel groups screen for systems as well as service.

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