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Guest Services Manager resume template with photo

A centred round photo over formal small-caps and hairline-ruled experience — the classic front-desk portrait. The photo is optional: skipped, a neat initials monogram prints in its place, and UK and US employers generally expect exactly that under bias-screening norms; some EU hotel groups still prefer one. Certified 98/100 either way.

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Built for

  • ✓Guest services and front-office managers with review-score lifts
  • ✓Duty managers listing occupancy, upsell revenue and team size
  • ✓Hospitality leads applying to houses that value formal presentation

What you get

  • ✓Live on-page editing — click any text and type, paginated like the final PDF
  • ✓Selectable-text PDF export with clickable email and portfolio links
  • ✓AI import: upload your old resume PDF and land in this template, editable
  • ✓Scored 98/100 — interview-ready against the 30 published rules, measured by exporting this exact template. Certified: we only badge templates at 90 or above, a stricter bar than the 85 our checker calls interview-ready, so the design leaves headroom for your own content.
Oliver Whitmore
Guest Services Manager
oliver.whitmore@example.com·+44 7911 285 630·Edinburgh, UK·linkedin.com/in/oliverwhitmore
Summary

Guest services manager at a 210-room Edinburgh city-centre hotel, leading a 14-strong front-of-house team through 82% average occupancy and August festival full houses. Raised guest review scores from 8.4 to 9.1 across 4,000 reviews with a same-day resolution standard, lifted upsell revenue £4,500 a month through coached arrival offers, and covers duty management three shifts a week with sole overnight responsibility for 400 guests, contractors, and a building spanning two listed townhouses.

Experience
Guest Services Manager — The Balfour Crown Hotel
2023 – Present
  • Lead a 14-strong front-of-house team across reception, concierge, and nights for a 210-room hotel trading at 82% average occupancy
  • Raised review scores from 8.4 to 9.1 across 4,000 Booking.com and Google reviews with a same-day complaint resolution standard
  • Run the property as duty manager three shifts a week, owning safety, service, and incident response for 400 in-house guests
  • Rebuilt the arrivals rota around flight and rail peaks, cutting average check-in queues from twelve minutes to four at peak
  • Grew upsell revenue £4,500 a month through scripted room-upgrade and late check-out offers coached at every desk handover
Duty Manager — Firthview Hotel & Spa
2020 – 2023
  • Managed evening and weekend operations for a 150-room spa hotel, leading 25 on-shift staff across housekeeping, leisure, and F&B
  • Cut guest complaints 30% in a year by introducing a handover log tracked to closure at every shift change
  • Organised weddings and Hogmanay functions of up to 160 covers from first enquiry through billing and follow-up calls
  • Passed every environmental health and fire-safety inspection across three years of duty shifts with zero corrective actions raised
  • Held agency staffing spend 12% under budget across two festival seasons by cross-training a six-person bank team
Front Office Supervisor — The Lauriston Arms
2017 – 2020
  • Supervised a 5-strong reception team through 180 daily arrivals and departures during August festival full-house weeks
  • Processed tour-group check-ins of up to 60 guests inside 20 minutes with pre-allocated keys and welcome packs
  • Balanced the front-desk float and daily banking to the penny across 300 consecutive shifts on Opera PMS
  • Trained eight new receptionists on Opera PMS, payments, and service standards, all signed off inside four weeks
Education
BA (Hons) Hospitality Management — Edinburgh Napier University2017
Skills
Guest services: Complaint resolution · VIP and loyalty care · Review management · Concierge services · Group arrivals
Operations: Duty management · Rota planning · Opera PMS · Night audit oversight · Health and safety compliance
Commercial: Upsell programmes · Occupancy forecasting · OTA and rate management · Festival demand planning
Team: Recruitment and inductions · Service-standards training · Duty-manager rota · Cross-department cover
Certifications
Scottish Personal Licence Holder (SCPLH)
Level 3 Food Safety and Hygiene
Emergency First Aid at Work

Frequently asked questions

Is CVLoom really free?

Yes — editing, all 283 templates, and PDF download are free, with no watermark and no card. There is no account at all: no signup, no login, nothing to cancel.

Will my PDF have selectable text for ATS systems?

Yes. Exports are generated by a real browser engine, so the PDF has true selectable text, embedded fonts, and clickable links — the things resume parsers need.

Can I switch templates without retyping anything?

Yes — your content and the design are stored separately, so switching templates re-flows the same content instantly and losslessly. Try every one of them.

Should I put a photo on my CV?

For UK and US ATS applications, leave it off — screening norms favour photo-free applications, and this design stays complete with the initials monogram instead. Keep the photo version for EU hotel groups and printed copies handed over in person.

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